In the following, we inform you about the processing of personal data by Softgames Mobile Entertainment Services GmbH (“us”, “we” “our” and “Softgames”) as the controller when using the following:
our website (https://www.solitairestory.com/)
the gaming applications made available online by us through: Facebook, the App Stores of Google Play, Apple and Windows, Samsung Instant Play and more.
The processing of personal data (e.g., name, address, e-mail address or telephone number of a data subject) is carried out in accordance with the statutory provisions, in particular the requirements of the General Data Protection Regulation (GDPR) and the Federal Data Protection Act (BDSG).
The responsible party (controller) within the meaning of the GDPR and the national data protection laws of the member states as well as other data protection regulations is:
Softgames Mobile Entertainment Services GmbH
Karl-Liebknecht-Str. 32
10178 Berlin
Germany
E-Mail: privacy[at]softgames.de
You can reach the data protection officer of the controller as follows:
Datargus Rechtsanwaltsgesellschaft mbH
Brachvogelstraße 1
10961 Berlin
Germany
E-Mail: softgames[at]datargus.de
Website: www.datargus.de
Personal data is any information relating to an identified or identifiable natural person, such as your name or email address. Processing of data” means in particular the collection, storage, use and transmission of your data.
Insofar as we obtain the consent of the data subject for processing operations involving personal data, Article 6 (1) sentence 1 lit. a GDPR serves as the legal basis.
When processing personal data that is necessary for the performance of a contract to which the data subject is a party, Article 6 (1) sentence 1 lit. b GDPR serves as the legal basis. This also applies to processing operations that are necessary for the performance of pre-contractual activities.
Insofar as the processing of personal data is necessary for the fulfilment of a legal obligation to which our company is subject, Article 6 (1) sentence 1 lit. c GDPR serves as the legal basis.
In the event that vital interests of the data subject or another natural person make it necessary to process personal data, 6 (1) sentence 1 lit. d GDPR serves as the legal basis.
If the processing is necessary to protect a legitimate interest of our company or a third party and the interests, fundamental rights and freedoms of the data subject do not outweigh the first-mentioned interest, Article 6 (1) sentence 1 lit. f GDPR serves as the legal basis for the processing.
The personal data of data subjects will be deleted or blocked as soon as the purpose of storage ceases to apply. Storage after the purpose of storage has ceased to apply may take place if this is provided for by law. Data will also be blocked or deleted if a storage period prescribed by the aforementioned standards expires, unless there is a need to continue storing the data for the conclusion or fulfilment of a contract.
Further information on the legal basis for processing and the storage period for specific personal data can be found in the relevant subsection. If you would like further information on our balance of interests in the data processing that we base on Art. 6 (1) sentence 1 lit. f GDPR, please contact us using the contact details provided above.
If your personal data is processed, you are a data subject within the meaning of the GDPR and you have the following rights vis-à-vis the data controller (if applicable, subject to further requirements set out in the relevant regulations). To assert the rights listed below under 1. to 7., please contact the contact details listed under I.
You can request confirmation as to whether personal data relating to you is being processed by us. If such processing is taking place, you can request information from us about the following:
(1) The purposes for which the personal data are processed;
(2) The categories of personal data which are processed;
(3) The recipients or categories of recipients to whom the personal data concerning you have been or will be disclosed;
(4) The planned duration of the storage of the personal data relating to you or, if specific information on this is not possible, criteria for determining the storage duration;
(5) The existence of a right to rectify or erase personal data concerning you, a right to have processing restricted by the controller or a right to object to such processing;
(6) The existence of a right of appeal to a supervisory authority;
(7) Any available information on the origin of the data if the personal data are not collected from the data subject;
(8) The existence of automated decision-making, including profiling, pursuant to Article 22 (1) and (4) GDPR and – at least in these cases – meaningful information about the logic involved and the scope and intended effects of such processing for the data subject.
You have the right to request information on whether personal data concerning you is transferred to a third country or to an international organisation. In this context, you may request to be informed about the appropriate safeguards pursuant to Art. 46 GDPR in connection with the transfer.
You have the right to rectification or completion if the personal data processed concerning you are inaccurate or incomplete. The rectification shall be carried out without delay.
You may request that we delete the personal data relating to you without delay, with the consequence that we are obliged to delete this data without delay if one of the following reasons applies:
(1) The personal data concerning you are no longer necessary for the purposes for which they were collected or otherwise processed.
(2) You withdraw your consent on which the processing was based pursuant to Art. 6(1)(a) or Art. 9 (2) (a) GDPR and there is no other legal basis for the processing.
(3) You object to the processing pursuant to Article 21(1) GDPR and there are no overriding legitimate grounds for the processing, or you object to the processing pursuant to Article 21(2) GDPR.
(4) The personal data concerning you have been processed unlawfully.
(5) The deletion of personal data concerning you is necessary for compliance with a legal obligation under Union or Member State law to which we are subject.
(6) The personal data concerning you was collected in relation to information society services offered in accordance with Art. 8 (1) GDPR.
If we have made the personal data concerning you public and we are obliged to erase it pursuant to Article 17 (1) of the GDPR, we shall take reasonable measures, including technical measures, to inform the data controllers processing the personal data that you, as the data subject, have request-ed erasure of all links to or copies or replications of such personal data, taking into account the available technology and the cost of implementation.
The right to erasure does not exist insofar as the processing is necessary
(1) to exercise the right to freedom of expression and information;
(2) for compliance with a legal obligation which requires processing under Union or Member State law to which we are subject or for the performance of a task carried out in the public interest or in the exercise of official authority vested in us;
(3) for reasons of public interest in the area of public health pursuant to Art. 9 (2) (h) and (i) and Art. 9 (3) GDPR;
(4) for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes pursuant to Art. 89 (1) GDPR, insofar as the right referred to in section a) is likely to render impossible or seriously prejudice the achievement of the purposes of such processing, or
(5) to assert, exercise or defend legal claims.
You may request the restriction of the processing of personal data relating to you under the following conditions:
(1) if you dispute the accuracy of the personal data relating to you for a period of time that enables us to verify the accuracy of the personal data;
(2) the processing is unlawful and you object to the erasure of the personal data and request instead the restriction of the use of the personal data;
(3) we no longer need the personal data for the purposes of processing, but you need it for the assertion, exercise or defence of legal claims; or
(4) if you have objected to the processing pursuant to Art. 21 (1) GDPR and it has not yet been determined whether the legitimate grounds to which we are entitled outweigh your grounds.
You have the right to revoke a declaration of consent granted by you under data protection law at any time. The revocation of the consent does not affect the lawfulness of the processing carried out on the basis of the consent until the revocation.
You have the right to receive the personal data relating to you that you have provided to us in a structured, commonly used and machine-readable format. You also have the right to transfer this data to another controller without hindrance from us, provided that
(1) the processing is based on consent pursuant to Art. 6 para. 1 lit. a GDPR or Art. 9 para. 2 lit. a GDPR or on a contract pursuant to Art. 6 para. 1 lit. b GDPR and
(2) the processing is carried out with the aid of automated procedures.
In exercising this right, you also have the right to have the personal data relating to you transferred directly from us to another controller, insofar as this is technically feasible. The freedoms and rights of other persons must not be affected by this.
The right to data portability does not apply to processing of personal data necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us.
Insofar as we process personal data as explained above in order to protect our legitimate interests that prevail in the context of a balancing of interests, you can object to this processing with effect for the future, but only if there are reasons arising from your particular situation (Art. 21 GDPR). If the processing is carried out for direct marketing purposes, you can exercise this right at any time even without grounds. After you have legitimately exercised your right to object, we will no longer process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for processing that override your interests, rights and freedoms, or if the processing serves the assertion, exercise or defence of legal claims. This restriction does not apply if the processing is carried out for direct marketing purposes. An objection is possible without any formalities and must be sent to the address listed under I.
If you are of the opinion that we do not respect your rights to the extent owed, you have the right to complain to a data protection supervisory authority about the processing of your personal data by us. Before you do so, however, we would appreciate it if you would inform us of your criticism beforehand so that we can remedy the cause for complaint ourselves if necessary.
In all cases where a transmission of your personal data takes place, we use encryption methods to protect it from unwanted disclosure. However, we would like to point out that data transmission on the internet can have security gaps. Complete protection of data against access by third parties is therefore not possible.
We may change this privacy policy from time to time. This will be done by updating this page. We therefore recommend that you check this page from time to time to ensure that you are up to date.
Each time our website is accessed, our system automatically records the following data and information from the computer system of the accessing computer.
(1) The IP address of the user
(2) Date and time of access
This data is stored in the log files of our system.
The legal basis for the collection and storage of the data is Art. 6 (1) lit. f GDPR.
The temporary storage of the IP address is necessary to be able to display the website to you. For this purpose, the IP address must remain stored for the duration of the session. The other data is collected for technical reasons to ensure stability and security. This also constitutes the legitimate interest in processing according to Art. 6 (1) lit. f GDPR.
The data is deleted as soon as it is no longer required to achieve the purpose for which it was collected. In the case of the collection of data for the provision of the website, this is the case when the respective session has ended.
In the case of storage of data in log files, this is the case after seven days at the latest. Storage beyond this period is possible. In this case, the IP addresses of the users are deleted or altered so that an assignment of the visiting client is no longer possible.
Our website is hosted by Amazon Web Services/ AWS Europe. (“AWS”). The data listed in this section is processed on AWS servers located in Frankfurt am Main. We have concluded a commissioned processing agreement with AWS in accordance with Art. 28 GDPR.
If you contact us by email, by post, via a contact form or in any other way, the data you provide (e.g. your email address, name and telephone number, if applicable) will be processed by us in order to process or respond to your request. In the case of electronic enquiries, the time of the enquiry is also stored.
If you provide us with your data in a pre-contractual context, for example with a request to send an offer or with questions about our products, the legal basis is Art. 6 (1) lit. b GDPR. If you have given us your consent to contact you, the legal basis is Art. 6 (1) lit. a GDPR. In all other cases, Art. 6 (1) lit. f GDPR is the legal basis.
Personal data is processed exclusively for the purpose of contacting you. As a rule, this concerns support enquiries in the event of existing problems with the technical operation of the game or other questions about the game. This also constitutes the possibly necessary legitimate interest in the processing of the data.
Your data will be deleted when it is clear from the circumstances that your enquiry or the matter in question has been conclusively clarified.
You can play our games through our websites (e.g. https://www.softgames.com/, www.solitairestory.com, www.solitairehomestory.com) or the gaming applications made available online by us through, including but not limited to: Facebook (using your account for playing our games), the App Stores of Google Play, Apple and Windows, Samsung Instant Play and more. In the course of providing the games, we process data of the players. The processing in the game operation concerns the following data:
Player profile name and avatar
Player profile friends list
Facebook account picture
Facebook account first name
Facebook account language
Email address (optional)
Platform Player ID (Facebook, Apple Game Center, Google Play Games, Samsung)
Date and time of first and last login
Platform gaming activity
Game progress (progression)
Purchased content
Application usage statistics
Chat history
Device IP address
Browser name and version (if applicable)
Device model and OS version (if applicable)
Geolocation via IP address lookup (limited to the respective country)
The legal basis for the processing of the data is Art. 6 (1) lit. f GDPR and, insofar as the personal data are processed for the performance of a contract, Art. 6 (1) lit. b GDPR.
The main purpose of the data processing is the technical implementation and provision as well as the operation of the game and the improvement of our offer.
We also use the data that accumulates when using our Gaming Applications to carry out anonymised evaluations of gaming behaviour. For this purpose, we use so-called hash values. It is not possible for us to assign the results of these evaluations to a specific player.
These purposes also constitute our legitimate interest in processing the personal data.
The personal data will be deleted as soon as they are no longer required to achieve the purpose for which they were collected.
This is the case as soon as the data is no longer required for the use and provision of the games, for example when you have deleted your account and there are no further reasons for storing the data.
If data accumulates in the course of the games operation that we are obliged to retain or store due to tax, commercial or other regulations, it will only be deleted after the respective statutory retention or storage periods have expired. The legal basis for this storage is Art. 6 para. 1 lit. c GDPR.
The data processed in connection with our games is stored on and retrieved from servers of Amazon Web Services EMEA SARL, avenue John F. Kennedy 38, 1855 Luxembourg, Luxembourg or Google Cloud EMEA Limited, Velasco Clanwilliam Place, Dublin 2 Ireland. These servers are located in the EU.
To protect your personal data, we have concluded a data processing contract with Amazon Web Services EMEA SARL and Google Cloud EMEA Limited in accordance with Art. 28 GDPR.
We use cookies as part of our website (https://www.solitairestory.com/). All further information (Legal basis for the processing, purpose of the processing, duration of storage and recipients) can be found directly in our cookie banner on our website.