Try restarting your device, checking for updates, and ensuring a stable internet connection. For platform-specific fixes, refer to the troubleshooting guide for your device or browser.
Clear your cache, close other browser tabs or apps, and make sure your browser or game app is up to date.
Try closing background apps and tabs, check your internet connection, and ensure your device meets the minimum system requirements.
Stars are awarded for completing goals in each level. If you don’t complete the objective, you may not receive a star. Some levels offer one, two, or three stars based on your score and performance.
Streaks are consecutive successful card plays without drawing from the deck. They give bonus points and help you earn stars faster.
New story chapters are released every two weeks on Wednesday.
Wait a few minutes, then restart the game. If your items still haven’t appeared, contact support with your purchase receipt.
Simply log in each day to collect your reward. Be sure not to miss a day to keep your streak going.
Undo: Reverses your last move.
Joker: Can match with any card.
Wrecking Ball: Removes all visible accessible cards.
Stack Jokers / Remove Three / Open Hand: These are pre-level boosters that give you an advantage before starting a level.
Boosters can be earned through gameplay rewards, daily bonuses, or purchased through the in-game shop.
How do I contact support?You can find us 24/7 at solitairestoryweb@softgames.com. Include any relevant screenshots or receipts if you’re reporting an issue.
